HIS H787F2G2M User's Guide download pdf (Page 27)

Chapter 7

Reference

The following section offers troubleshooting tips and provides customer care,

warranty, and compliance information.

7.1 Troubleshooting

Note: Some troubleshooting tips may not be applicable depending on the display

options supported by and configured for your card.

7.1.1 Graphics Card Installation Troubleshooting

For more advanced troubleshooting information, contact AMD Customer Care at

amd.com.

7.1.1.1 The graphics card doesn't fit any of the motherboard slots.

The graphics card needs to be exchanged for one with a bus that matches the

motherboard.

7.1.1.2 The computer beeps and the boot process stops.

Make certain that the graphics card is properly connected to the internal power supply

and the motherboard.

7.1.1.3 No display on power up.

This may be an SBIOS issue. Replace the old card and then try these possible solutions:

1. Check the motherboard manufacturer's Web site for an SBIOS update.

2. Turn off the on-board video.

7.1.1.4 The computer does not boot up properly.

Verify that the installation instructions were followed correctly.

Make certain that the graphics card is properly connected to the power supply and

the motherboard.

If using Windows® operating system, restart your computer in Safe Mode. For

information on Safe Mode, consult the Windows documentation.

Check the system configuration utility for interrupt assignments.

2012 Advanced Micro Devices, Inc. AMD Radeon™ HD 7850/7870 Graphics

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HIS H787F2G2M User's Guide Page 27